Essex County Council Case Study

Essex County Council Logo

Introduction

Essex County Council Community Link is a division specialising in community transport for the elderly and for people with special educational needs. Community Link operate a fleet of 67 vehicles and with the introduction of vehicle telematics have achieved the prestigious Green Fleet award for 2009.

  • Why did they need vehicle tracking?
  • Reduce carbon emissions
  • Increase fleet utilisation
  • To fulfill their on the road health and safety and lone worker obligations and give added security to drivers
  • To Increase MPG reducing overall fuel spend
  • To monitor driver hours worked
  • The ability to have total visibility in real time of all vehicle locations throughout the UK
  • To enhance customers service levels
  • To increase route efficiencies
  • To reduce vehicle maintenance costs

Why ETS?

ETS have successfully provided telematics consultancy and project management solutions to large blue chip organisations and the public sector for over ten years.
Community Link required a reliable, robust solution to work throughout the UK from an established and financially stable supplier and trusted ETS to make the correct recommendation.

The Solution

  • User friendly system for all to use
  • Detailed journey replays to give definitive information for route analysis and maximum efficiencies
  • Agreement directly with financially stable UK manufacturer.
  • Robust and reliable hardware to ensure minimal downtime for a fleet of 67 vehicles
  • 60 second and 45 degree turn locations refreshed every two minutes to ensure real time tracking in the UK.
  • Automated KPI events
  • Simple time on site report to show all vehicle stops and durations.
  • Automated vehicle utilisation reporting

Benefits gained

  • Clear routing analysis throughout the UK to ensure best route choices are selected by logistics
  • Identified unacceptable time spent on site and in the depot
  • Reduced harsh acceleration, harsh breaking and speeding events
  • Identification of vehicles not fully utilised
  • Reliable live tracking allowing customer service level agreements to be met and proved if required.
  • Management are no longer allocating time to calling drivers for updates on location as the system is live at all times.
  • Increased MPG and steady reduction of overall fuel spend

We looked at several telematics solutions over a significant period of time all with different functionality and costs. ETS helped us identify a solution that fitted the need and helped deliver the project within budget.

Our main concerns were reliability of these solutions, but ETS delivered a product that is not only reliable, but also has an excellent back office support network that responds to our requirements in very good time. Our manufacturer is also proactive in upgrading the system, ensuring our product is future proof.

We have a relationship directly with the manufacturer, but still continue to maintain a close working relationship with ETS for on-going support and potential future projects

I have been extremely happy with the performance of the system to date and as a result I would not hesitate to recommend ETS and our system to other organisations

Don Gibson
Operational Strategy & Data Specialist
Essex County Council